Refund and Returns Policy

I want you to love your purchase. If something isn’t right, here’s how returns work.

If you have bought my work through a shop, gallery or online store, please check with them about their returns policy as they may have different terms and conditions.

Returning an item

You can return most items within 14 days of receiving them. Please let me know you’d like to return something by emailing hello@lynnemaciver.com within that time, and I’ll send you the return address. Items should be unused and sent back in their original packaging.

Return postage

Return postage is paid by the customer, unless the item arrived faulty or damaged. I recommend using a tracked service, as I can’t be responsible for returns lost in the post.

Faulty or damaged items

If your order arrives damaged or faulty, please email me within 14 days with a photo of the problem. I’ll arrange a replacement or a full refund, including postage costs.

Refunds

Once I’ve received your return, I’ll refund you within 14 days. Refunds are made to the same account or card used for the original payment. Your refund includes the original standard delivery cost.

Customised prints

Customised and personalised prints are made specially for you, so they can’t be returned or refunded unless they are faulty.

Commissions

A non-refundable deposit of 50% is required before work on a commission begins. The remaining 50% is due on completion, before the artwork is shipped. Because commissions are made to your own specification, they can’t be returned unless faulty.

Questions

If you have any questions about a return, please get in touch at hello@lynnemaciver.com.

Get in touch

Buying and owning art is a personal experience. While I aim to provide as much information as I can through text, images and video, if you’re unsure about anything in relation to the artwork, please do get in touch before purchasing.